Privacy Policy

1. Introduction

Welcome to Qisuto's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, store, and protect your data when you use our electrical installation services or visit our website. By engaging with our services, you agree to the collection and use of information in accordance with this policy.

Qisuto specializes in providing professional electrical installation services, and we understand the importance of maintaining the confidentiality and security of your personal information. This privacy policy applies to all information collected through our services, website, and any related communications.

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2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Property Information: Address where electrical services are to be performed, property type, and access details
• Service Details: Information about the electrical services requested, project specifications, and scheduling preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Correspondence via email, phone calls, or other communication channels

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

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3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our electrical installation services
• Communication: To respond to inquiries, send service updates, appointment confirmations, and important notices
• Scheduling: To arrange site visits, consultations, and service appointments
• Billing and Payments: To process transactions and send invoices
• Safety and Compliance: To maintain records for regulatory compliance and safety standards
• Marketing: To send promotional materials about our services (with your consent)
• Website Improvement: To analyze website usage and enhance user experience
• Legal Obligations: To comply with applicable laws, regulations, and legal processes

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4. Data Sharing and Disclosure

Qisuto respects your privacy and does not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party contractors, suppliers, or service providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• Safety and Protection: To protect the rights, property, or safety of Qisuto, our customers, or others
• With Your Consent: When you have given explicit permission to share your information

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5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

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6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

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7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand website usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:

• Duration of our business relationship with you
• Legal, regulatory, or contractual obligations
• Warranty and liability periods for electrical work performed
• Dispute resolution and legal proceedings

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9. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

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11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

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12. Contact Information